Dr. Ramsey,
Thank you for your email and acknowledgement of the great work of Captain
Harrell. I will forward to our mayor/council to share with them this example
of the fine service provided by this employee. Again, thank you for bringing
this to my attention. Liz, please make sure the mayor/council receive this
email.
Isaiah Hugley
Isaiah Hugley
City Manager
Columbus Consolidated Government
P.O. Box 1340
Columbus, GA 31902
Phone: (706) 653-4029
Fax: (706) 653-4032
Ihugley@columbusga.org
6536 Mallard Drive
Midland, GA 31820
May 11, 2006
Hon. Isaiah Hugley, City Manager
Columbus Consolidated Government
Dear Mr. Hugley,
Recently I had a problem with the Care Ambulance L/S Company about their
billing. I gathered my facts, assembled my documents, and then wrote to the
company, to Medicare, to Blue Cross/Blue Shield, all to no avail. The
Citizens' Assistance Office which you maintain offered me the name of CAPT
Marie Harrell, Columbus Fire Department, Chief of Emergency Services.
I called CAPT Harrell, and she digested a number of complicated but
critical facts in a short time. CAPT Harrell then intervened in this matter in
a way that was totally correct and successful. I have been an elected City
Commissioner in a city of this size myself, and I have been around public
service all my life. Seldom have I seen a municipal officer deal so
effectively, so sensitively, and so correctly as CAPT Harrell did upon this
occasion.
I am aware that you have some fine leaders in your various departments.
The Emergency Services area is particularly sensitive, and it is obvious to me
that CAPT Harrell is doing a superb job in her area. I wish to commend her for
her valuable and competent services, and to thank you for having such a fine
officer available to the public for the resolution of problems.
You have to put up with many negative problems and complaints in your
position. I hope you will share this letter in some way that shows what fine
governmental services we have here in Columbus.
Yours very truly,
Russell W. Ramsey, Ph.D., D. Min.
Visiting Professor, Norwich University to WHINSEC
Lieutenant Colonel, Retired, United States Army
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